Privacy Policy

• When does Canadiansim get my personal information, and how is that handled?

There are a few ways we might get or gather your personal information.

1. When you activate, ask about, or buy a product or service (including through our sub-dealers, retailers, and other service agents);
2. When you buy our products or services through our other service channels, like technical support or during the warranty, repair claims, and service process.
3. From third parties, like credit reporting agencies or other third parties with whom you have had a payment relationship.
4. When you talk to someone in our call center, use our products or services, visit our website, or use our apps.

• Does Canadiansim need my permission to get my Personal Information, use it, or share it?

Yes. But there are a few small exceptions and restrictions to this. When you use our goods or services, it will be taken that you agree. Before we gather, use, or share your personal information, we may ask you for your permission in some situations. For example, if your Personal Information is very sensitive and needs to be used for a new purpose or reason, we may ask you to give us your direct permission verbally, by checking a box, signing an agreement, or taking some other positive action.
You may also be able to take back your agreement, either explicitly or by implication, if it’s not needed for the product or service you’re using. For example, you can choose not to get any of our marketing materials, like commercial emails and SMS messages, by going to our website or your profile and telling us not to send you any.
If we need to collect and use your personal information to give you the products or services you asked for or to keep our network safe and secure, we won’t be able to give you a choice to not give us your information because it’s a condition of service. In this case, the only thing you can do is cancel your goods or service with us.
The privacy rule also allows for some exceptions to the need to get permission, such as:

1. If it protects you in some way (like a medical emergency or a threat to your safety);
2. If a court orders it or if it follows a warrant issued by a competent authority;
3. If it helps or aids in the legal collection of money owed;
4. If a law is broken or an agreement is broken and the purpose is to investigate the law or agreement being broken (like piracy in violation of the Copyright Act);
5. If it is the purpose of an investigation;

When the time or situation calls for it, we could use one of the above.

• What does “De-identification of Personal Information” mean, and does Canadiansim use “De-identification of Personal Information”?

The desire for data that the government has is growing. This means that companies and institutions, like Canadiansim, must use effective methods and techniques to remove personal information from the data they receive. Deidentification is a key tool in this case. “De-identification” is the act of removing personal information from a record or a set of data. De-identification protects your privacy because, once de-identified, a data set is no longer thought to hold your personal information. If a data set doesn’t have any of your personal information in it, its use or release can’t violate your privacy. So, the privacy protection parts of the Freedom of Information and Protection of Privacy Act (FIPPA) and the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) do not apply to de-identified information. Re-identification of a data set would still be possible after it has been de-identified. The chance of re-identification would not go down to zero. But the process makes data sets where the chance of re-identification is very low.

Yes, Canadiansim uses de-identified information to improve its operations, goods, services, and offers, as well as to provide social benefits and make analytical marketing reports. De-identified data may also be combined with statistical data, including data from public sources and third-party data providers, to teach us more.