FAQ
Do you Still have Questions?
Although the Canadian SIM is straightforward, we understand that you might have some additional inquiries. That’s why we have compiled a list of the most frequently asked questions. However, if you require more information, please feel free to reach out to us.
This is a postpaid Canadian plan.
No, there is no contract associated with this plan as it is designed for individuals who use their own device.
Since this plan is contract-free, you have the flexibility to change your plan at any time. You can make changes online through your account on Fido.ca. It is recommended to check your account for exclusive offers, or you can reach out to our Canadian team to discuss your options.
In Canada, Fido has 95% coverage. Therefore, you can be confident that you will be protected from coast to coast whether you live in Ontario in the east or British Columbia in the west.
In India and around the world, we have worked with several of the biggest, most reputable, and trustworthy international travel and education firms. You can get in touch with us directly or with them.
When the sim card has been delivered. You can monitor your cargo online through our website or through an email that will be sent to you with the tracking information.
Since the phone number is produced automatically, choosing a specific number is unfortunately not an option.
Upon receiving your SIM card, please wait for our team to contact you. Once they reach out, they will assist you in processing your service accordingly.
No, it is not required. Our automated system will take care of activating your service before your departure. However, if your travel plans change, please inform our team so that the system can be updated accordingly.
Please get in touch with us, and once your identity is verified, our team will gladly help you obtain a replacement SIM.
Your Canadian SIM card will be activated within a period of 24-48 hours before your scheduled arrival date.
You will receive a confirmation email containing your Canadian phone number. Furthermore, upon arriving in Canada, you will receive a welcome SMS message that will also include your Canadian phone number.
Certainly! You can receive your Canadian phone number as early as 90 days before your arrival!
The majority of phones nowadays are typically unlocked. To verify if your phone is unlocked, you can easily do so by inserting a different SIM card and observing if your phone displays an error message such as “SIM not supported” or “Incompatible SIM.” If you receive any of these messages, it indicates that your phone is locked, and you should contact your local mobile phone company to have it unlocked.
Certainly! You have the option to change your phone number online at any time, and there is no extra charge for doing so.
Absolutely! Our team will reach out to you to provide details about the process and gather some additional information from you to proceed with the application.
We provide exclusive home internet plans depending on the city where you’ll be residing in Canada. To explore the different options available, please contact our Canadian team for further discussion.
Absolutely! There is no greater compliment than receiving a referral from you. Furthermore, we have an exclusive referral program in place that offers benefits to both you and the person you refer. Please get in touch with our team to delve deeper into this opportunity.
If you have any additional questions or concerns, you can easily get in touch with us through email or WhatsApp. Our contact information will be provided in the welcome email you receive upon registering.