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Legal

Refund Policy

Last updated: July 31, 2026

This Refund Policy explains how cancellations and refunds work for orders placed through Get Canada Sim. It should be read alongside our Terms & Conditions and Privacy Policy.

1. Before activation and before payment

If you cancel your order before your Canadian number has been activated and before any payment has been taken, no charge applies and your order is cancelled at no cost. Simply contact our team and we'll cancel it for you.

2. After activation or after payment

Once your plan has been activated, the outcome depends on whether the service has been used. These are the rules we apply — you do not need to negotiate them:

  • Activated but completely unused — full refund. If your line shows no data, calls or texts and you tell us within 14 days of activation, you receive a full refund of the plan cost. This is the usual case when travel is cancelled.
  • Activated and used, prepaid — no refund. Prepaid plans (30-day and 90-day) are bought from the carrier as a whole block and charged in full at activation, so once the service has been used the plan cost cannot be recovered. You keep the service for the remainder of the term.
  • Activated and used, postpaid — no refund for the current month, no charge after that. Monthly plans have no contract and no cancellation fee. The billing month already in progress is not refundable; cancel at any time and you are not billed again.
  • Our error — full refund. If your SIM or eSIM did not work because of a fault on our side, or the plan delivered was not the plan you ordered, we fix it or refund you in full, including shipping.
  • Plan switch — free before activation. Changing plan before your line activates costs nothing. After activation, a switch is treated as a new plan; the rules above decide what happens to the old one.

Where none of the above fits, we apply the closest rule rather than declining outright, and we will tell you in writing which one we used and why.

3. Physical SIM shipping

If you ordered a physical SIM card and it has already been shipped, the shipping cost is non-refundable unless the error was ours. The plan cost is handled separately, under the rules in section 2.

4. How to request a refund

Contact us through any of the following channels. Please include your order reference or the email address you used when ordering:

5. Processing time

We aim to respond to every refund request within 2 business days and to process approved refunds within 5 to 7 business days, depending on your payment method.

6. Changes to this policy

We may update this Refund Policy from time to time. The “Last updated” date above will change when we do, and the revised policy will be posted here.